CUSTOMER
FIRST ALWAYS

CUSTOMER
FIRST ALWAYS

CUSTOMER EXPERIENCE SELLS

Beyond price, and offering something better than your competition, the experience you offer is the biggest differentiating motivator for a customer to choose you over anyone else.

CX (Customer Experience) is now a firmly established component of business strategy. According to Gartner and Forbes, two-thirds of companies now compete on Customer Experience.
Companies that lead in customer experience outperform laggards by nearly 80%. And 84% of companies that work to improve their customer experience report an increase in their revenue.

We know that great Customer Experience delivers positive financial results, so building a robust methodology to structurally deliver consistent, enduring great Customer Experience is paramount to business success.

Yomdel's suite of CX services is built around the 3 pillars of a methodology for success:

INSIGHT, DESIGN AND ENGAGEMENT

Each component delivers high value in its own right, but the greatest success is achieved with a  joined-up approach.

Applying our services to every part of your business: Sales, Marketing, Customer Service, and all teams that ultimately serve your customer, is proven to reap significant rewards.

Our expertise covers all channels: online, offline,  telephone, and face to face; and offers maximum returns in process design, training, and service delivery.
Take a look at each in detail, and see what they could do for your business:

Understanding your business begins with truly knowing your customers; what they think, how they interact with you, how they react to what you do.

Measure your current performance, see your business from your customer's perspective, and ask your customers first-hand how they feel about you.

Identify exactly what is required to optimise your customer experience, by understanding exactly what your customer expects.

Plan your strategy to deliver a world-class customer experience that will maximise possible revenue at every stage.

Map each stage of your customer's journey with your business. Plan exactly how you will meet their objectives first and foremost, whilst also delivering the value required by the business.

Develop a roadmap and series of implementations to transform your business to operate at the highest levels of customer experience.

Deliver a world-class experience to your customer at every touchpoint, that not only satisfies but exceeds their expectations.

Maximise the value you provide and thus receive in return from every customer interaction, with service and processes which focus on nurture and conversion.

Provide your customer with sophisticated human led digital engagement, integrated into your business for maximum sales productivity.