PARTNERSHIPS
OUR PROPERTY PARTNERSHIPS
Mystery shopping is a widely used tool by self-storage businesses for measuring and improving customer experience, but crucially also sales process performance.
Learning more about your own company through the eyes of a customer gives invaluable insight, especially when looking to improve process reviews, optimise your sales structure or deploy training for your staff.
KnowYourMarket provides dedicated mystery shopping services, with custom self-storage scenarios, constructed to assess your business in real-world customer situations.
OUR SELF STORAGE PARTNERSHIPS
THE MYSTERY SHOPPING PROCESS
PROJECT SETUP
- Design surveys
- Create scenarios and the programme brief
- Gather all information and operational details
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FIELD WORK
- Mystery shoppers are assigned
- Enquiries carried out
- Follow-up communications monitored
- Reports completed
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RESULTS AND ANALYSIS
- Data and reports verified and made available to the client via the online portal/dashboard
- Media files embedded in to each report for easy viewing
- Analysis undertaken to determine improvement programme moving forward
OUR PARTNERSHIPS
“I have tried other products that worked fine, but this one is certainly the best of them all. It brings efficiency to a new level of simplicity.”
Ben Holmes
Attic Self Storage
“As a company we have used Know your Market for a few years now. We find the feedback they provide extremely valuable in order to review and train our staff on their performances. ”
Anthony Adams
Engage Management Services
“KYM has really helped us independently bench march our branches and improve standards. The scheme now forms part of a quarterly bonus scheme that has been well received by the team”
Ben Thilthorpe
Vanguard Self Storage